All contractors are assigned an Account Manager (AM) which they
can contact via phone, email or text 24/7. The AM will walk the
contractor through the onboarding phase and maintain periodic
contact throughout the length of the contract.

 All new hires will receive periodic touch points in addition to
satisfaction surveys to assess their comfort with our services and
their assignment.

New hires will hear from their AM within 24 hours of our receiving their name and contact information from the client.

60% of all support issues are responded to and resolved within 3
hours of initial contact, 75% within 8 hours and 100% within in 12 hours.

Contractors have full access to call, email, and text their account manager 24/7.
 

 Our online onboarding process
provides contractors with a simple, quick, and secure way to
transfer their employment information.

All steps required in the onboarding process are clearly outlined and easy to complete via a Computer, Tablet or Phone.

Most contractors onboarded by us complete the onboarding
process in 15 minutes or less.

 

We are driven to provide a high touch experience for both our clients and contractors. Our first priority will be to respond and adjust to any and all requests that improve our service offering.

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 Key process and delivery items (onboarding emails, invoices,reporting, etc.) are available for review by our clients to ensure we are adding value and exceeding expectations.